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PEX Card
Getting Started
  1. How long do application approvals take?
    • Approvals are based on our ability to confirm the details of your application. It takes approximately 3 business days for us to complete.
  2. What is the turn around time for card issuance to employees?
    • Card requests are processed immediately using the recipient's home address.
    • Expect 7-10 business days from request to card arrival. If you need a card more quickly, our customer service team can expedite your order.
  3. Is card activation required?
    • Yes. The cardholder must contact their PEX Card administrator to activate the card. This lets the administrator know that the card has been received and is ready for funding.
Funding
  1. How long does it take to reload a PEX Visa Card?
    • As long as funds are available in the PEX Card Account, card funding is real-time, providing immediate access to funds.
  2. How do I reload the PEX Visa Card?
    • Additional funds can be added to a PEX Visa Card by an administrator through our secure administrative site. Moving funds from the PEX Card Account to a PEX Visa Card is instantaneous.
  3. What happens to the funds in the PEX Card Account?
    • If you need to take unused money back from a card, you can always transfer funds back to your PEX Card Account. Or, if you need to take unused money back from your PEX Card Account you can always transfer funds back to your bank account. Your money is always yours until purchases are made or fees are charged.
  4. How long does an ACH transfer take?
    • An ACH transfer usually takes anywhere from 2 to 5 business days to complete.
  5. What is the maximum allowed balance on a PEX Visa Card?
    • $25,000.00
  6. What is the minimum balance requirement on a PEX Visa Card?
    • $0.00 - there is no minimum.
Using the PEX Visa Card and PEXCard.com
  1. What computer hardware/software do I need to use the PEX Card Service?
    • The PEX Card Administrative website is accessible via the internet.
    • We recommend a high-speed internet connection.
    • The following browsers are supported:
      • IE 7 or above
      • Firefox 3 or above
      • Safari 4
  2. Can I import transaction records into my accounting software?
    • We are working to bring you additional features, such as integration with popular accounting software packages. If you are interested in this feature, please let us know which accounting software you use.
    • feedback@pexcard.com
  3. Where can the PEX Visa Card be used?
    • Acceptance of the PEX Visa Card is customizable to suit the needs of each business. Businesses can choose to restrict card spending by balance, merchant category, dollar amount per day, or both. If you choose not to create spend limits, the PEX Visa Card can be used wherever Visa debit cards are accepted.
  4. Can I use the PEX Visa Card for my personal spending?
    • The PEX Card Service is for businesses only. Funds on deposit in the PEX Card Account are owned by the business and intended for business spending only.
  5. Can I get cash with the PEX Visa Card?
    • No. There is no cash access with the PEX Visa Card from Automated Teller Machines (ATM), Point-of-Sale (POS) devices, or by any other means.
  6. How does the administrative website work?
    • An authorized officer is able create unique user accounts for administrators assigned to manage the card program. The website allows for the creation and termination of cards, card profile updates, spend rule edits, funding transfers and business reporting.
  7. What reports are available?
    • Several reports are available to help you manage your cash flow and employee spending:
      • Total organizational transactions by date range
      • Total organizational spend per merchant category by date range
      • Total merchant category spending per cardholder by date range
      • ACH transfer reports by date range
    • Monthly statements are available for each card account, as well as for the business.
  8. Does the PEX Card Service replace our company credit cards?
    • This depends on your company.
    • Many companies use credit cards to manage cash flow and float purchases. However, companies don't always like providing credit cards to employees. With the PEX Card Service companies can still use credit to float purchases, while enjoying the benefits of using cards for employee spending.
  9. Will the PEX Card Service replace our petty cash drawer?
    • We understand that cash is useful from time to time. We believe companies using PEX Card Service can use cash less often in their business.
General Finance Questions
  1. Is this a credit card?
    • No. The PEX Visa Card is not a credit card. There is no credit check required to apply for the card and PEX Card does not extend credit to its business customers.
  2. What is a corporate card?
    • Credit or charge cards issued to business employees to cover expenses such as travel and entertainment and procurement. Includes the multiple payment card brands of purchasing cards, business cards, corporate cards and multi-utility fleet cards. Corporate cards are often branded Visa®, MasterCard® or American Express® Cards.
  3. What is a prepaid card?
    • Prepaid cards work similar to a credit or debit card, except that money must be deposited prior to purchasing. Purchases can not be completed if the transaction amount exceeds the value remaining on the card.
  4. What is an ACH transfer?
    • An ACH (automated clearing house) transfer is the electronic movement of funds between different financial institutions.
  5. What are the PEX Card Service fees?
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